​

Medical Information Disclosure
By completing the medical form or scheduling surgery, you confirm that the information provided is true, complete, and up-to-date. Any omission or falsification of information may result in the cancellation of the procedure without a refund.

By electronically signing these Terms and Conditions, the patient affirms that all personal and medical information submitted is truthful, complete, and current. The patient understands that this information is essential for ensuring safety during preoperative evaluation and surgical procedures.

All medical information provided will be treated as strictly confidential and will only be accessible to Dr. Cesar Sepulveda and authorized clinical staff. This information will not be shared, sold, or used for any purpose other than direct medical care.

By accepting these terms, you expressly authorize Dr. Cesar Sepulveda and his team to contact you via phone, text, or email for medical follow-up, confirmations, scheduling, or any matters related to your surgical care.

Any significant discrepancy between reported data (such as weight or height) and the values measured on the day of surgery may result in the cancellation of the procedure without refund, in accordance with established medical safety protocols.

Deposit, Refund, and Cancellation Policy (if a surgery is scheduled)
Dr. Cesar Sepulveda maintains a documented deposit, refund, and cancellation policy that is reflected in the Health Questionnaire and Consent Form. This policy applies to all types of surgeries offered. If you have questions, please contact your patient coordinator.

Deposits, Refunds, and Cancellations
To reserve your surgical date, a deposit of $5,000 MXN is required.
The remaining balance must be paid on the day of surgery via bank transfer or cash, payable only to Dr. Cesar Adrian Sepulveda Benavides.
Refunds are only applicable in medically justified cases, requested in writing at least 30 days in advance.
No refunds will be issued if cancellation occurs within 14 days of surgery, or due to no-shows, reluctance, or falsified information.
Patients may reschedule only once, and must do so at least 10 days in advance.

​

💳 Deposit and Surgical Date Scheduling
To confirm your bariatric surgery date with Dr. Cesar Adrian Sepulveda Benavides, the following payment terms apply:

Initial deposit: A $5,000 MXN deposit is required on the day the surgery is scheduled to reserve and guarantee the selected date.

Remaining balance: The full remaining amount must be paid on the day of the procedure via bank transfer or in cash, payable only to Dr. Cesar Adrian Sepulveda Benavides.

Failure to comply with these terms may result in the cancellation of the scheduled surgery without a refund of the deposit.

​

🔁 Refund and Cancellation Policy
This policy applies exclusively to deposits made to schedule surgery:

Refunds for medical reasons:
Deposits may be refunded only in medically justified cases and must be requested in writing at least 30 days before the scheduled surgery date.
Requests must include an official medical letter issued by a licensed healthcare professional.

No refunds will be issued in the following cases:
Cancellations made within 14 days of surgery.
Cancellations for personal, logistical, or non-medical reasons.

Surgery rescheduling:
Patients may reschedule their procedure only once, provided that:

• The request is made at least 10 days in advance.

• A valid medical letter is provided.

• The new date is scheduled within the next 6 months.

Failure to meet these criteria or requesting a second rescheduling will void the deposit.

​

❌ Cancellations by the Physician
Dr. Cesar Sepulveda reserves the right to cancel the procedure if:

• The patient fails to follow preoperative instructions.

• A medical risk is detected that compromises safety.

• The information provided is false or inconsistent.

In such cases, the deposit is non-refundable.

​

📵 No Communication Policy
If the patient fails to respond for 10 days or more, the surgery may be canceled without refund.

The following situations will result in full forfeiture of the $5,000 MXN deposit due to administrative and medical expenses incurred during surgical preparation:

No-show or preoperative non-compliance:
Failure to appear on the day of surgery, not complying with preoperative instructions, missing required documentation, financial issues, or inappropriate conduct will result in the deposit being retained as compensation for incurred expenses, including transportation, lodging, diagnostics, and professional fees.

Medical disqualification during evaluation:
If a medical condition is discovered during preoperative evaluation that prevents the procedure from being performed safely, the deposit will not be refunded.

Intraoperative suspension for safety reasons:
If the surgical team determines during the procedure that it cannot be completed without endangering the patient’s health, no partial or full refund will be issued due to the already incurred medical costs.

​

📌 General Rules and Final Provisions
All cancellations must be submitted in writing through one of the following official channels:

• Email: info@bariatrics-mexico.com

• Direct message via our website’s contact form

• Business WhatsApp: +52 8186006458

The patient acknowledges responsibility for any additional fees incurred by the hospital, clinic, surgical services provider, or external medical personnel not included in the agreed bariatric surgery package or not under the control of Dr. Cesar Sepulveda.

Acceptance of the refund, cancellation, and rescheduling policy is subject to the most recent version published on the official website:
🔗 www.bariatrics-mexico.com

Dr. Cesar Sepulveda reserves the right to amend administrative policies at any time, while upholding patient rights in accordance with current healthcare and consumer protection laws.

​

💸 Additional Fees
Additional charges may apply in the following cases:

• Hiatal hernia

• Endoscopy

• Extra hospital night

• HIV / Hepatitis B / Hepatitis C

• Gallbladder removal

• Non-standard postoperative medication

• Anticoagulant injections upon discharge

Charges may also apply in cases of:

• Preexisting medical conditions requiring additional intraoperative care (e.g., hiatal hernia, gallbladder disease, etc.)

• Use of medications or supplies outside standard postoperative protocols

• Additional procedures not initially included in the agreed surgical plan

All fees are listed in Mexican pesos (MXN) and are subject to change without notice, depending on each patient’s clinical condition and applicable medical criteria.

Prices are subject to change without prior notice.

​

📁 Terms and Conditions – Use of Private Health Insurance

Coverage with private insurance
Bariatrics Mexico collaborates with various private health insurance providers and offers administrative assistance to facilitate access to surgical procedures. The use of insurance is subject to the following conditions:

Required documentation
The patient must provide necessary documentation (policy number, authorization letter, official ID, etc.) in a timely manner, according to the hospital’s and/or insurer’s requirements.

Coverage applicability
Coverage will depend on:

• The type of procedure (surgical, outpatient, scheduled, etc.)

• The specific terms and exclusions of the policy

• The insurer’s internal fee schedule

• Agreements between the insurer and the hospital

Responsibility for uncovered expenses
If the approved insurance coverage does not fully cover the procedure cost, the patient agrees to pay the difference before hospital discharge.
This applies regardless of whether the request was managed by the patient, hospital, or medical team.

Personal reimbursements
If direct coverage or insurance approval is not used, the patient may opt to pay for the procedure directly and submit a reimbursement claim to their insurer. Bariatrics Mexico’s administrative team can assist with the required documentation.

Bank-issued insurance policies
Some bank-issued health insurance policies may have additional restrictions or unique processes for scheduled surgeries. In such cases, we will guide you on whether your policy can be applied, based on your insurer’s and hospital’s requirements.

​

🛡️ COFEPRIS and PROFECO Compliance Clause
This website complies with regulations set forth by the Federal Commission for the Protection Against Sanitary Risks (COFEPRIS) and the Federal Consumer Protection Agency (PROFECO).

If you are dissatisfied with any service, you may file a formal complaint with PROFECO. For questions, contact us at:
📧  info@bariatrics-mexico.com

​

COFEPRIS Registration
Operating License: 2219015036X00069
Advertising Notice – Social Media: 2519012002A00318
Advertising Notice – Website: 2519012002A00319